Nextway will provide world class solution to maintain and support of your existing software or application, it is also known as an infrastructure service. Nextway has dedicated application support team who will also suggest the technical glitch in terms of application code and configuration.
Application Support & Maintenance
Nextway Technologies offer Application Maintenance and Support services, which are designed to help organizations increase application efficiency, reduce system downtime, drive high-performance, and extend application life. Our highly skilled and dedicated team of engineers provides 24 by 7 support that is globally integrated. Nextway Technologies services – always alert and active for the maintenance to proactive and continuous improvement – help you get the most out of your existing IT applications across the India, America, Australia, UK, Canada and Europe.
Services offered by Nextway Technologies as
Level One Support
- End-user support, including reply to calls and answering “how-to” questions
- Ticket resolution and logging
- Resolution of basic IT/computer problems, such as username and password issues
- Confirmation of physical layer issues
- Installation/re-installation of basic applications
- Confirmation of appropriate hardware and software installation
- Assistance with navigating around application menus
- Help with using knowledge management tools
Level Two Support
- Observing ticket log
- Providing Break-Fix/Corrective and Emergency support
- Providing consultation and technical support to end-users
- Resolving ad-hoc issues
- Testing and releasing patches to production within a specified TAT
Level Three Support
- Preventive, adaptive, and perfective maintenance
- Schedule maintenance activities
- Need-based communication and follow-up with 3rd-party vendors/provider, suppliers, etc.
- Fault detection and root cause analysis
- Negligible enhancements and customization
Protective maintenance
As part of protective Maintenance, our team of engineers:
- Document frequently occurring issues
- Test applications in idle time and look for bugs
- Look for possible solutions that can help enhance application functionality/performance
- Recommend and execute changes to applications
Enhancement
Our team of dedicated engineers implements minor and major enhancements to applications based on an assessment of application performance and functionality
As part of protective Maintenance, our team of engineers:
- Decrease total cost of ownership
- Get better application stability and performance
- Boost application agility and life
- Reduce downtime