Nextway Technologies offer Application Maintenance and Support services, which are designed to help organizations increase application efficiency, reduce system downtime, drive high-performance, and extend application life. Our highly skilled and dedicated team of engineers provides 24 by 7 support that is globally integrated. Nextway Technologies services – always alert and active for the maintenance to proactive and continuous improvement – help you get the most out of your existing IT applications across the India, America, Australia, UK, Canada and Europe.

Level One Support

• End-user support, including reply to calls and answering “how-to” questions
• Ticket resolution and logging
• Resolution of basic IT/computer problems, such as username and password issues
• Confirmation of physical layer issues
• Installation/re-installation of basic applications
• Confirmation of appropriate hardware and software installation
• Assistance with navigating around application menus
• Help with using knowledge management tools

Level Two Support

• Observing ticket log
• Providing Break-Fix/Corrective and Emergency support
• Providing consultation and technical support to end-users
• Resolving ad-hoc issues
• Testing and releasing patches to production within a specified TAT

Level Three Support

• Preventive, adaptive, and perfective maintenance
• Schedule maintenance activities
• Need-based communication and follow-up with 3rd-party vendors/provider, suppliers, etc.
• Fault detection and root cause analysis
• Negligible enhancements and customization

As part of protective Maintenance, our team of engineers:

• Document frequently occurring issues
• Test applications in idle time and look for bugs
• Look for possible solutions that can help enhance application functionality/performance
• Recommend and execute changes to applications